Return & Refund

Return & Refund Policy

At Aulora Beauty, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase is required

Returns must be requested within 30 days of delivery. Requests made after this period may not be accepted.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider

Non-Refundable Items

We do not accept returns or refunds for:

  • Items that have been used or damaged by the customer
  • Items returned without original packaging

Return Shipping

  • Please note that customers are responsible for the return shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at: aulorabeautyofficial@gmail.com

Please include:

  • Your order number
  • Photos or videos of the issue

We will review the case and offer a replacement or refund if applicable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

aulorabeautyofficial@gmail.com

Thank you for shopping with Aulora Beauty.